Refund and Returns Policy

Last updated: March 9, 2026

Our Custom-Made Policy

All KicksInk products are hand-painted and made-to-order based on your personal specifications. Because every pair is a one-of-a-kind creation crafted exclusively for you, we do not accept returns or refunds on custom orders.

Exception: If you received the wrong size due to an error on our part, we will take full responsibility and arrange an exchange or full refund at no cost to you. Please contact us within 7 days of receiving your order with photos and your original order details.

Returns & Exchanges

Returns and exchanges are accepted within 7 days of the delivery date. To be eligible, items must be:

• Unworn and in their original condition
• Free of damage, stains, or signs of use
• Returned with original packaging where possible

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What Gets Refunded?

• Order Value: Refunded after deducting the original shipping cost. The final amount depends on the condition of the returned item.
• Tax (if applicable): Applicable taxes will be refunded where permitted.
• Original Shipping Fee: Non-refundable.
• Return Shipping Cost: Non-refundable. Buyers are responsible for covering the cost of return shipping.

Refunds will be processed within 5–10 business days after we receive and inspect the returned item. We reserve the right to refuse a refund if the returned item shows signs of wear, damage, or has been altered from its original condition.

How to Return Your Item

Before sending your item back, please contact us first at [email protected] to initiate a return request and receive further instructions.

To return your product, please mail it to:

KicksInk | 259 Quang Trung Street, Phan Dinh Phung Ward, Thai Nguyen City, Thai Nguyen Province, Vietnam 250000

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping Tips

If you are returning a higher-value item, we strongly recommend:

• Using a trackable shipping service
• Purchasing shipping insurance

We do not guarantee that we will receive your returned item if it is lost in transit.

Questions?

If you have any questions about your order or our policy, please don’t hesitate to reach out to our team at [email protected]. We’re happy to help.