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Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
Can I modify or cancel my order after placing it?
Products & Quality
Are all shoes truly hand-painted?
Can I request a fully custom design?
What type of paint is used? Will it crack or peel over time?
Shipping & Delivery
How long will it take to receive my order?
Each order requires 5–7 business days of production time (7–10 days during holiday seasons). Once shipped, delivery takes approximately 8–25 business days to the US and 15–45 business days internationally. You will receive a tracking number by email once your order has been dispatched.
Do I have to pay customs duties or import taxes?
Returns & Refunds
Can I return or exchange my order?
My package says delivered but I haven’t received it. What should I do?
Shoe Care & Maintenance
How do I take care of my hand-painted shoes?
Still have questions?
If you didn’t find the answer you were looking for, feel free to reach out to us at [email protected]. We typically respond within 1–2 business days.
Popular Now
Hand-Painted Sage Green Drip Air Force 1s$125.00 $156.25
Custom Hand-Painted Air Force 1 Ice Cream Sneakers$125.00 $250.00
Secure Payments
Pay safely via PayPal or Stripe — your transaction is always protected.
Free Shipping
Free shipping on all U.S. orders. International orders over $399 ship free worldwide.
24/7 Support
We're here anytime via WhatsApp or Email — get a response within 24 hours.
Production Time
Each custom pair is carefully hand-painted in 5–7 business days — good things take time.